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Operational Excellence Manager

2 weeks ago

Johannesburg, Gauteng, South Africa ISTA Solutions Full time

We require an Operational Excellence Manager to oversee our client accounts. This is a remote role for South African Citizens only, requiring a fixed fibre line with a minimum speed of 25 Mbps and a reliable power backup solution.

About the Job
  • Develop and execute strategies to optimize account performance and achieve client goals.
  • Work with clients to understand their evolving needs and adjust operational plans accordingly.

Main Responsibilities:

  • Prepare and present detailed reports on account performance, including metrics, trends, and areas for improvement.
  • Use data-driven insights to make informed decisions and drive continuous improvement.

Requirements:

  • Proven experience in the BPO Industry.
  • A minimum of 2 years' experience as Account Manager.
  • Experience in handling a US Healthcare Campaigns will be an added benefit.
  • Excellent verbal and written English skills.
  • A dynamic and engaging personality, with a positive and proactive attitude, and strong problem-solving skills.