Operations Director Position

4 days ago


Johannesburg, Gauteng, South Africa talentCru Full time
Job Overview

talentCru is seeking a highly skilled Operations Director Position to join our team. As an Operations Director, you will be responsible for overseeing critical operational functions and ensuring seamless execution of our business objectives.

This is an exciting opportunity to leverage your expertise in operations management and drive business growth through process improvements and strategic decision-making.

You will work closely with our cross-functional teams to develop and implement operational strategies, ensuring alignment with our company's vision and values.

Key Responsibilities
  1. Audit and Compliance: Ensure adherence to regulatory requirements and internal policies by reviewing and addressing audit findings. Develop and implement corrective action plans to mitigate risks.
  2. Fraud Detection and Prevention: Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform. Develop and enhance fraud detection algorithms and tools to stay ahead of emerging threats.
  3. AML Compliance: Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious activity reporting. Stay up-to-date with evolving AML regulations and implement necessary changes to maintain compliance.
  4. Operational Excellence: Drive operational efficiency and improve processes to reduce costs and enhance risk management. Foster a culture of accountability, collaboration, and continuous improvement within the operations team.
  5. Customer Satisfaction: Maintain high levels of customer satisfaction by promptly addressing support queries, resolving issues, and implementing measures to enhance the overall user experience.
  6. Process Improvement: Continuously evaluate operational processes and procedures to identify opportunities for efficiency gains, cost reduction, and enhanced risk management.
  7. Stakeholder Management: Effectively communicate with internal stakeholders (e.g., senior management, cross-functional teams) and external partners to coordinate activities, address issues, and drive alignment on operational priorities.

Please note that this is a 06-month contract position.



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