Cloud Support Professional
3 weeks ago
We are seeking a skilled Cloud Support Engineer to join our team at PerformIT Personnel in Port Elizabeth.
Key Responsibilities:
- Provide technical assistance to organizations utilizing cloud-based systems for data and application management
- Diagnose and troubleshoot issues related to cloud-based solutions, offering support to customers, collaborating with software and hardware vendors, and working with internal teams to develop and implement new solutions
- Deploy, debug, and execute initiatives related to cloud computing, design, develop, and maintain cloud-based systems ensuring efficient data storage and adherence to security policies, interact with clients, provide cloud support, and make recommendations based on client needs
- Monitor client infrastructure and solutions
- Identify problems and errors prior to or when they occur
- Investigate and support first-line incidents and break downs
- Offer telephonic and remote support to clients as required
- Execute maintenance activities including patching and configuration changes
- Report and escalate incidents where necessary
- Ensure the efficient and comprehensive resolution of incidents and requests
Requirements:
- Minimum 2 - 4 years' experience in cloud support
- IT qualification is essential
- Driver's license is essential
- MATRIC qualification is essential
- Working knowledge and experience in Microsoft environment (Azure) and cloud services
- Working experience and knowledge with SharePoint and OneDrive
- Working knowledge with MS-Office365, MS-Active Directory, MS-Windows Server, and MS-Exchange Server
- Experience with troubleshooting and providing support required in network/data center/systems/storage & Security administration and monitoring services within a medium ICT organization
- Working knowledge within the supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc.)
Compensation:
R18,000 – R24,000 ctc per month
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