Cloud Support Professional

3 weeks ago


Port Elizabeth, Eastern Cape, South Africa PerformIT Personnel Full time
Cloud Support Engineer

We are seeking a skilled Cloud Support Engineer to join our team at PerformIT Personnel in Port Elizabeth.

Key Responsibilities:

  • Provide technical assistance to organizations utilizing cloud-based systems for data and application management
  • Diagnose and troubleshoot issues related to cloud-based solutions, offering support to customers, collaborating with software and hardware vendors, and working with internal teams to develop and implement new solutions
  • Deploy, debug, and execute initiatives related to cloud computing, design, develop, and maintain cloud-based systems ensuring efficient data storage and adherence to security policies, interact with clients, provide cloud support, and make recommendations based on client needs
  • Monitor client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Investigate and support first-line incidents and break downs
  • Offer telephonic and remote support to clients as required
  • Execute maintenance activities including patching and configuration changes
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolution of incidents and requests

Requirements:

  • Minimum 2 - 4 years' experience in cloud support
  • IT qualification is essential
  • Driver's license is essential
  • MATRIC qualification is essential
  • Working knowledge and experience in Microsoft environment (Azure) and cloud services
  • Working experience and knowledge with SharePoint and OneDrive
  • Working knowledge with MS-Office365, MS-Active Directory, MS-Windows Server, and MS-Exchange Server
  • Experience with troubleshooting and providing support required in network/data center/systems/storage & Security administration and monitoring services within a medium ICT organization
  • Working knowledge within the supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc.)

Compensation:

R18,000 – R24,000 ctc per month



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