Quality Assurance Lead Manager

4 days ago


Germiston, Gauteng, South Africa iStaff Recruitment Full time
Job Description

The position of Quality Assurance Lead is available at iStaff Recruitment. This role involves overseeing the quality management function and processes within End User Computing, ensuring that technical delivery meets agreed organisational practices and engagement models.

About the Role
  • To establish, consolidate, standardise and optimise the ICT support service management function and processes.
  • To provide overall leadership, control, decision making and take accountability for technical delivery on End User Computing commitments and Service Levels.
Responsibilities
  • Monitoring, evaluating and reporting on conformance to agreed organisational practices and engagement models.
  • Initiating and driving actions to address non-conformance (consequence management).
  • Identifying risks and escalating to Managing Executive for action.
Key Performance Indicators
  • To track and report on key performance indicators.
Qualifications and Experience
  • A degree or diploma in computer science or a similar field.
  • At least 8 - 10 years' demonstrated experience in the ICT sector with relevant experience in the management of Call Centres, Field support solutions, Logistics & Projects and services in complex and geographically dispersed enterprise environments.
  • Project Management certification such as PMP.


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