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Customer Service Representative for Retail Environment

1 month ago

Johannesburg, Gauteng, South Africa Dis-Chem Pharmacies Full time

About Dis-Chem Pharmacies

We are a leading health and beauty retailer in South Africa, committed to providing our customers with the best products and services.

Job Overview

This role is an exciting opportunity to join our team as a Customer Service Representative, responsible for delivering exceptional customer experiences at our Gauteng, Johannesburg store.

Estimated Salary: R120,000 - R180,000 per annum

Key Responsibilities:

  • Support customer service at point of sale while ensuring a world-class shopping experience.
  • Record customer transactions on the operating system according to company policies & standard operating procedures.
  • Adhere to Dis-Chem's customer service policies and procedures.
  • Establish a professional relationship with customers.
  • Report customer complaints and compliments to the Frontline Supervisor, or store management.
  • Be aware of current sales and promotions.
  • Ensure colleagues and customers are not exposed to any risk.
  • Carry out and manage Dis-Chem 5 star communication principles.
  • Be responsible for cash flow.
  • Ensure all line voids and price changes are approved and signed off by the supervisor.
  • Exchange merchandise for customers and accept returned goods by customers when authorised to do so.
  • Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem.
  • Process all loyalty cards including those of our accelerator partners.
  • Ensure cash is placed in drop safe according to Dis-Chem's SOPs.
  • Address queries regarding store merchandise.
  • Adhere to Dis-Chem's security policies and procedures.

Requirements:

  • Grade 12 / Matric.
  • A minimum of 6 months' experience cashier/till operations experience.
  • Computer literate – MS Office.
  • Sound numerical skills.
  • Strong command of the English language.
  • Basic customer service.
  • Willing and able to work retail hours.