Service Director

5 days ago


Centurion, Gauteng, South Africa Ariston Group Full time

Ariston Group is a global leader in sustainable thermal comfort, offering a comprehensive range of solutions for hot water, space heating, and air treatment. The company operates under strategic brands Ariston, Elco, and Wolf, as well as other notable brands in the components and burners business.

Responsibilities:

  1. Ensure seamless CRM data management
  2. Oversee operational processes
  3. Lead high-performing teams
  4. Foster strong customer and service network relations
  5. Prioritize strategic support initiatives

Requirements:

  1. Bachelor's degree or diploma in Business Administration, Customer Service, or a related technical field
  2. Certifications or training in CRM systems and leadership development
  3. Minimum 2 years' experience in plumbing, construction, or a related technical industry
  4. At least 5 years in after-sales or customer service environments
  5. Proven leadership experience in team management and process improvement
  6. Familiarity with warranty processing or technical support is preferred
  7. Proficiency in CRM systems and data management
  8. Strong analytical, problem-solving, and reporting skills
  9. Exceptional communication and interpersonal abilities
  10. Strong organizational and time-management capabilities


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