Operations Process Improvement Manager

5 days ago


Johannesburg, Gauteng, South Africa Quadrant Systems cc Full time
Job Title

We are looking for an experienced Operations Process Improvement Manager to lead our team at Quadrant Systems cc.

The role is focused on system and process enhancements to optimize customer and colleague experience in the Personal Loans Product area.

The ideal candidate will have 5+ years of industry experience, preferably with knowledge of credit products/loans, and must-have skills in Automation and robotics/AI.

Key Responsibilities:

  1. Develop and implement AI solutions to automate repetitive tasks.
  2. Lead the Product rule review exercise on maintenance specific business rules.
  3. Execute credit balance remediation.
  4. Recon ROBOT report daily and ensure no journal failures.
  5. Review daily ops dashboard and ensure that issues are being resolved.

Requirements:

  • 5+ years of industry experience, preferably with knowledge of credit products/loans.
  • Must-have Skills (Mandatory Skills): Automation and robotics/AI.


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