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Strategic Operations Director
2 weeks ago
We are seeking a highly skilled and experienced Strategic Operations Director to join our team at Tsebo Solutions Group.
The ideal candidate will possess strong business acumen, excellent client relations, and experience in upmarket functions and events management.
As a Strategic Operations Director, you will be responsible for providing effective leadership to catering managers and their team of catering staff, ensuring the company image is projected through excellent client relationships, quality of service, product, and productivity.
You will also develop medium and long-term strategies to grow the business in conjunction with the operations manager and the district manager, comply with financial guidelines, and understand and maintain all financial aspects of the business.
Key Responsibilities- To provide effective leadership to catering managers and their team of catering staff
- To ensure the company image is projected through excellent client relationships, quality of service, product, and productivity
- Develop medium and long-term strategies to grow the business in conjunction with the operations manager as well as the district manager
- Comply with financial guidelines
- Understand and maintain all financial aspects of the business – budgeting, forecasting
- Implement company standards, policies, and procedures in line with legislation
- To work and operate in a stressful environment and perform well under pressure
- Ensure quality control is in accordance with the company standards
- Oversee cash management (control of debtors, stock checks, and cash checks etc)
- Effect profit growth in all areas of responsibility
- Meeting agreed deadlines with regards to submission of forecasts, profit, and loss's etc
- Human resources management (including I.R., training, and development) and performance management
- Operational standards – Maintain and improve on operational standards as agreed
- Meeting all quality/star grading standards within the areas of responsibility, as per Tsebo Grading checklist and KRAs within the Performance Management Scheme
- Ensure smooth running of Biometrics system