Solar Energy Specialist

1 month ago

Johannesburg, Gauteng, South Africa Isilumko Staffing Full time
Job Title: Solar Energy Advisor

Overview:

As a Solar Energy Advisor, you will play a pivotal role in guiding customers towards the most effective solar solutions while representing the reputable Isilumko Staffing brand. Your responsibilities will involve conducting site visits, addressing customer queries, and providing essential information for accurate quotations and smooth installations.

Key Responsibilities:

  1. Coordinate site visits with the Care Team to ensure seamless customer experiences.
  2. Update the weekly availability schedule to ensure optimal resource allocation.
  3. Respond promptly to meeting requests to maintain a high level of customer satisfaction.
  4. Prepare thoroughly for site visits by reviewing customer requirements, satellite imagery, and home and roof constraints.
  5. Maintain a professional presence during physical site visits to build trust with customers.
  6. Understand customer needs, address concerns, and gather necessary information for the site visit report.
  7. Discuss and recommend optimal solar solutions to customers based on their specific requirements.
  8. Consult with the Energy Consultant for special customer requirements or installation considerations.
  9. Provide detailed solution information to the Customer Care Team for accurate quotations.
  10. Collaborate with installers to ensure smooth installations and address any special requirements.

Expected Performance:

  1. Conduct up to 3 physical or 4 virtual site visits daily, with a combination of both on typical days.
  2. Be available for Saturday site visits, with overtime pay subject to approval.
  3. Submit Site Visit Reports within 24 hours to ensure timely feedback.
  4. Provide Weekly Activity Reports detailing visits, hours worked, and travel undertaken.

Requirements:

  1. Excellent business-level English proficiency to effectively communicate with customers.
  2. NQF6 certification or higher to demonstrate expertise in the field.
  3. Proficiency in Microsoft Office (Excel, Word, Outlook) to manage administrative tasks efficiently.
  4. Strong understanding of electricity generation, transmission, and distribution to provide accurate solutions.
  5. Knowledge of home electrical wiring to identify potential issues.
  6. Understanding of solar generation, conversion, and storage in a residential context to recommend optimal solutions.
  7. Experience in solar panel, battery, and inverter installation to ensure smooth installations.
  8. AREP or Solar PV Green Card qualification to demonstrate expertise in the field.
  9. Professional presentation and demeanor to build trust with customers.
  10. Own a car and possess a valid driver's license to facilitate site visits.

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