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Leadership Position Short Term Insurance

1 week ago

Cape Town, Western Cape, South Africa Santam Insurance Full time
About This Opportunity

This is an excellent opportunity for a motivated and experienced professional to join Santam Insurance's team as a Claims Manager. As a Claims Manager, you will be responsible for managing a team that deals with uninsured liabilities claims arising primarily out of motor vehicle accidents.

Main Responsibilities
  • Manage and report on team performance;
  • Manage human capital and development of staff;
  • Set goals for team and manage team capacity;
  • Ensure compliance to contracted service levels and optimised processes;
  • Mandate to handle claims, by exception;
  • Participate in ad-hoc projects and improvements;
  • Ensure adherence to various policies, legislative requirements;
  • Responsible for staff morale;
  • Manage internal and external relationships;
  • Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential;
  • Lead and motivate team;
  • Apply basic statistical analysis to track performance variations;
  • Resolve operational performance variations;
  • Escalate irresolvable problems to higher levels.
Requirements
  • Law Degree;
  • Admitted Attorney (advantageous);
  • Minimum 5 years short-term insurance experience;
  • A proven track record of successful people leadership and process improvement.