Retention and Collections Manager
4 weeks ago
TalentCru is seeking a highly skilled Retentions and Collections Lead to join our team. As a key member of our organization, you will be responsible for establishing and managing our newly formed retention and preservation department, developing and executing effective strategies to optimize customer retention and manage collections processes from start to finish.
Key Responsibilities:- Develop and implement effective collection strategies to improve retention rates
- Manage collections processes, ensuring timely and efficient resolution of outstanding balances
- Utilize customer data and analytics to identify trends, insights, and opportunities for improving retention
- Develop and implement churn reduction strategies based on data-driven insights and industry best practices
- Collaborate closely with other departments to align retention strategies with overall business goals
- Communicate effectively with stakeholders to gain buy-in and support for retention initiatives
- Monitor key retention metrics and performance indicators
- Continuously evaluate and improve retention and churn reduction strategies
Requirements:
- 8 years of proven experience in a retention and collections environment, preferably within the financial services or insurance industry
- Minimum of 2 years in a leadership or managerial role
- Matric qualification
- Relevant tertiary qualification (e.g., Business Administration, Finance)
What We Offer:
- A 12-month contract
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing organization
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