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Financial Services Professional

2 weeks ago

Cape Town, Western Cape, South Africa Absa Group Full time
Empowering Africa's Tomorrow

A career with Absa Group offers the opportunity to be part of an exciting growth journey, resetting our future and shaping our destiny as a proudly African group.

We're seeking a skilled Financial Services Professional to join our team. As a key member, you will utilise technology and applied learning in a virtual Omni-channel environment, providing superior and seamless customer experience in an efficient and cost-effective manner.

Key Responsibilities:

  • To build customer relationships in the preferred market segments:
  • To own the primary relationship with our clients by being the client's main contact point and work collaboratively with specialists to ensure that our clients experience the full spectrum of our value proposition.
  • To respond and execute on immediate client requests, ensuring you fully understand your clients' needs.
  • To secure new business through interaction with current and prospective clients and leads generation and ensure new clients are fully on boarded.
  • To consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
  • To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.

Deepening Relationships

  • To prepare weekly for performance discussions with People Manager to review client contact plans, opportunities, successes and support required.
  • To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the product profitability is managed optimally.
  • To effectively cross and up sell the appropriate products within the respective campaign management parameters to clients, ensuring that all requirements in terms of FAIS, FICA and NCA are met.
  • To drive Income growth of the Portfolio through the effective actioning of leads, timeous completion of client reviews and service requests.

Protecting Assets

  • To ensure transparency and open dialogue between credit and the client by communicating the client's requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks' position regarding these requirements.
  • To coordinate and drive outstanding client reviews and ensure timeous finalisation.
  • To ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
  • To take ownership of clients risk management through consistent application of the bank's regulatory and compliance framework.

Colleague and Personal Development

  • To act as backup for other Virtual Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
  • To keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
  • To ensure that Continuous Professional Development (CPD) hours are maintained at all times.
  • To complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
  • To subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximise revenue and profitability.
  • To demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa's Values and Vision.

Education

Bachelor's Degree: Business, Commerce and Management Studies (Required)

Absa Group is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Group reserves the right not to make an appointment to the post as advertised.