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Logistics Operations Specialist

1 week ago

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At takealot.com, a leading South African online retailer, we are seeking an accomplished Logistics Operations Specialist to join our team in Cape Town. As part of our dynamic and hyper-growth environment, this role will involve collaborating with internal stakeholders to identify process improvements and optimize operational efficiency.

We offer a market-related Total Remuneration Package that allows for flexibility according to your needs, a great work environment, and a promise that you won't be bored as long as you are prepared for challenges and want to build something great.

This position reports to the System Analyst and is responsible for supporting the Inbound team in managing operational system issues, reporting, and improving processes.

Key Responsibilities:

  • Daily operational system issue management and troubleshooting
  • Investigating system performance and providing solutions
  • Providing technical support for internal teams and external service providers
  • Querying and reporting on data stored in Google Big Query
  • Conducting data analysis using SQL to derive actionable insights
  • Managing and maintaining dashboards in Looker Studio
  • Implementing and improving operational processes
  • Logging and tracking technical issues and tickets through Jira
  • Prioritizing and managing tickets, providing timely updates to stakeholders

Required Attributes:

  • Strong analytical skills with a focus on process improvement and structured thinking
  • A solutions-oriented, can-do attitude with a self-motivated approach
  • Ability to manage and prioritize multiple tasks and projects effectively
  • Strong communication skills to collaborate with both internal and external stakeholders
  • Experience in SQL and the ability to analyze and interpret data (database design knowledge)
  • Proficient with GCP apps (Sheets, Docs, etc.)
  • Familiarity with Looker and Looker Studio reporting platforms