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Business Process Improvement Manager

2 weeks ago

Stellenbosch, Western Cape, South Africa Hire Resolve Full time

About the Role

This exciting opportunity is for an experienced Operations Coordinator to join our client's team in Stellenbosch. As an Operations Coordinator, you'll be responsible for ensuring the smooth operation of our client's business, including managing logistics, coordinating with stakeholders, and performing administrative tasks.

Key Responsibilities

  1. Manage the day-to-day activities of the operations team, ensuring that all tasks are completed efficiently and effectively.
  2. Coordinate with customers and retailers to ensure timely delivery of goods and services.
  3. Conduct regular stock takes to manage inventory levels and identify areas for improvement.
  4. Oversee logistics, including sending out parcels and stock to retailers.
  5. Handle social media campaigns and assist with business growth initiatives.
  6. Conduct research and development, including publishing medical papers and overseeing clinical trial logistics.
  7. Answer phone calls and respond to inquiries from customers and stakeholders.
  8. Perform basic accounting and administrative tasks, such as data entry and report generation.
  9. Serve as a central point of contact for internal and external stakeholders.
  10. Facilitate communication and collaboration across departments.
  11. Work with vendors to procure necessary materials and services.
  12. Optimize resource allocation for maximum efficiency.
  13. Develop and implement streamlined operational procedures.
  14. Audit and enhance workflows for continuous improvement.
  15. Analyze operational data to identify trends and opportunities for growth.

Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations coordination or a similar role.
  • Excellent organizational and multitasking skills.
  • Strong communication and interpersonal abilities.
  • Analytical mindset with a focus on continuous improvement.
  • Proficiency in project management tools and Microsoft Office Suite.
  • Familiarity with industry-specific software and tools.
  • Experience in a fast-paced and dynamic work environment.
  • Ability to adapt to changing priorities and handle pressure with a positive attitude.