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Customer Success Ambassador

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Pretoria, Gauteng, South Africa Initiate International Full time

As a Customer Success Ambassador at Initiate International, you will play a critical role in driving player retention and engagement. This exciting opportunity is focused on delivering exceptional gaming experiences while building and maintaining strong relationships with high-value players.

The ideal candidate will have a proven track record in player management, excellent communication skills, and a strong customer service background. You will work closely with internal teams to ensure a seamless player journey.

Key Responsibilities:
  1. Develop and maintain strong relationships with high-value players, understanding their preferences to offer personalized service.
  2. Deliver top-tier support across multiple communication channels, including calls, live chat, email, WhatsApp, and social media.
  3. Conduct outbound communication to keep players engaged, promote offers, and ensure a seamless gaming experience.
  4. Implement tailored strategies to boost player loyalty, minimize churn, and enhance overall engagement.

Requirements for this role include:

  • Proven experience in Player Management within iGaming.
  • Strong customer service background, preferably in a high-volume environment.
  • Excellent communication skills (written and verbal) in English.
  • Solid planning, organizational, and problem-solving abilities.