Production Operations Manager

5 days ago


Johannesburg, Gauteng, South Africa LexisNexis Risk Solutions Full time
About Our Team

We are part of LexisNexis Risk Solutions, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law.

About the Role

This role is part of our technical team that designs and implements system automation scripts and tools to improve efficiency and reduce downtime. You will be responsible for maintaining and optimizing production infrastructure, troubleshooting technical issues, ensuring service continuity, and monitoring critical infrastructure for high availability and performance.

Key Responsibilities
  • Designing and implementing system automation scripts and tools to improve efficiency and reduce downtime
  • Assisting with troubleshooting and resolving basic technical issues in a timely manner
  • Maintaining service continuity and carrying out necessary automation tasks to ensure seamless operations
  • Monitoring and maintaining critical infrastructure for high availability and performance to meet business needs
Requirements
  • Cultivate a growth and continuous improvement mindset to stay up-to-date with emerging technologies and best practices
  • Be customer service oriented with essential rigor and curiosity to provide excellent support to internal stakeholders
  • Be proficient in scripting languages such as bash, PowerShell, or Python to automate processes and improve efficiency
  • Be able to work with databases (simple SQL queries) or XML content to analyze data and inform decision-making
  • Be capable of implementing quality controls with scripting or Postman to ensure accuracy and reliability
  • Have the ability to automate processes and workflows to increase productivity and reduce manual errors
  • Be open to collaboration with other data science and data engineer teams to leverage expertise and drive innovation
  • Be willing to work in an agile methodology environment to adapt to changing requirements and priorities
Our Approach
  • We prioritize using the best model from today's top model creators for each individual legal use case
  • We utilize data analytics to monitor system performance and inform decision-making

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