Retail Client Services Professional

4 days ago


Cape Town, Western Cape, South Africa Ziyana Group Full time

Are you a motivated and enthusiastic individual looking to launch your career in the finance industry? Ziyana Group is seeking recent graduates with a passion for investments and a drive to succeed in their graduate programme.

The Investment Service Consultant role is a permanent position designed for individuals with less than two years of work experience. As an Investment Service Consultant, you will play a critical role in guiding clients through their investment journey, building trust and confidence with clients and advisers by delivering exceptional service and support.

Key Responsibilities

  • Provide exceptional service to investors, potential investors, and independent financial advisers through various channels, including inbound calls, emails, and face-to-face interactions.
  • Cultivate trust and confidence by clearly articulating the client's investment philosophy and long-term investment strategy.
  • Educate clients by providing detailed product and fund information, enabling them to make informed investment decisions.
  • Manage transactions from start to finish, ensuring accurate record-keeping and thorough documentation.
  • Contribute to the organisation's commitment to continuous improvement by actively participating in developing solutions to client issues.
Requirements

Qualifications

  • A Bachelor's Degree (BCom, BSc, BBusSci, BEng) - specialisation includes Finance, Economics, Investments, Engineering, Mathematics and Statistics.
  • Final year students who are completing a Degree, or have already completed a Degree or Honours Degree.
  • Strong client focus and interest in investments.
  • Highly performance driven and individually accountable.
  • High adaptability, vigour, resilience, and agility.
  • A genuine passion for people with high levels of empathy.
  • Strong numerical, verbal and written communication skills.
  • Ability to work in a team while able to work independently.
  • Strong analytical thinking, accuracy with strong attention to detail and problem-solving ability.
  • Proficient in Microsoft Office Suite.
  • Relocation assistance provided for successful candidates outside of Cape Town (Ts & Cs Apply).


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