Senior Quality Assurance Engineer

3 weeks ago


Centurion, Gauteng, South Africa H2R Africa Full time
Job Title: QA Tester and Support Technician Team Lead

We are seeking a highly skilled and experienced QA Tester and Support Technician Team Lead to join our dynamic and growing software development company. This is a 6-month contract vacancy, and the position is office-based only.

About the Role

This dual-role position combines Quality Assurance testing and technical support leadership to ensure the delivery of high-quality software products while providing exceptional support to our users. The ideal candidate will have a strong background in software testing, excellent problem-solving skills, and the ability to lead and mentor a team.

Key Responsibilities
  • Develop a deep understanding of the solution and its technical requirements.
  • Design and execute comprehensive testing strategies, analyze test results, and identify areas for improvement.
  • Lead and manage a team of QA testers and technical support specialists, providing guidance and mentorship to ensure the delivery of high-quality software products.
  • Analyze support request data, conduct root cause analyses, and translate insights into actionable system enhancements.
  • Communicate technical information to non-technical audiences and provide exceptional support to users.
Requirements
  • Software engineering qualification or a related field.
  • 5 years minimum experience in Quality Assurance Testing and technical support leadership.
  • Proficiency in testing methodologies, tools, and frameworks.
  • Familiarity with support ticketing systems and customer relationship management software.

Please note that CVs will be kept for future use. If you do not hear from us within 2 weeks, please consider your application as unsuccessful.



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