Training and Development Specialist
4 days ago
Unifi Africa is a leading financial and technology company operating in various African countries. The company delivers innovative personal lending products through online, mobile phone, and branch channels.
About the RoleThe Learning Facilitator will be responsible for designing, delivering, and evaluating training programs for new and existing employees. This role ensures that staff are equipped with the necessary skills, knowledge, and competencies to effectively perform their roles and meet customer service expectations.
Key Responsibilities- Design and develop functional, operational, and soft skills training programs.
- Conduct induction, product knowledge, customer service, systems training, and compliance training sessions.
- Evaluate training needs and assess training effectiveness.
- Develop and update training materials, manuals, and e-learning content in line with business objectives.
- Facilitate workshops, role-plays, and interactive training sessions to enhance learning experiences.
- Bachelor's degree in Human Resources, Education, Business Administration, or a related field (preferred).
- Certification in Training & Development and/or Adult Learning is advantageous.
- Minimum of 3 years of experience as a trainer or facilitator, preferably in a contact centre environment.
- Experience in developing training programs and instructional materials.
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