Network Systems Specialist
4 days ago
At First Technology Group, we are seeking a highly skilled Network Engineer to join our team. As a Network Engineer, you will be responsible for managing and maintaining our clients' server, network, and application infrastructure.
Key Responsibilities:- Manage server, network, and application infrastructure for clients
- Provide expert-level support to the Tier II team to resolve complex technical issues
- Implement and manage BCDR solutions and assist clients with cloud migrations (AWS, Azure)
- Install and manage server infrastructure, including DNS, DHCP, domain hosting, and virtualization (Hyper-V, VMware)
- Manage Microsoft server licensing and Office 365 migrations
- Configure and maintain wireless access points, firewalls, switches, and other network components
- Enhance the company's knowledge base with troubleshooting tips and support documentation
- Apply advanced technical expertise to resolve complex system and network issues
- Stay current with First Technology Group products, software, and hardware systems, and pursue relevant certifications
- Foster positive relationships with co-workers, customers, and vendors
- Participate in the on-call rotation for priority escalations
- Align client environments with the company's best practices and technical standards
Requirements:
- Expert-level customer support for Managed IT Services
- Extensive knowledge of hardware, software, cloud technology, server infrastructure, and network systems
- Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience)
- 7 years of experience in Tier II or Tier III IT support
- Strong customer service skills and experience working in a physical office environment
- Willingness to travel to client sites as needed
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