Network Systems Specialist

4 days ago


Cape Town, Western Cape, South Africa First Technology Group Full time
Job Title: Network Engineer

At First Technology Group, we are seeking a highly skilled Network Engineer to join our team. As a Network Engineer, you will be responsible for managing and maintaining our clients' server, network, and application infrastructure.

Key Responsibilities:
  • Manage server, network, and application infrastructure for clients
  • Provide expert-level support to the Tier II team to resolve complex technical issues
  • Implement and manage BCDR solutions and assist clients with cloud migrations (AWS, Azure)
  • Install and manage server infrastructure, including DNS, DHCP, domain hosting, and virtualization (Hyper-V, VMware)
  • Manage Microsoft server licensing and Office 365 migrations
  • Configure and maintain wireless access points, firewalls, switches, and other network components
  • Enhance the company's knowledge base with troubleshooting tips and support documentation
  • Apply advanced technical expertise to resolve complex system and network issues
  • Stay current with First Technology Group products, software, and hardware systems, and pursue relevant certifications
  • Foster positive relationships with co-workers, customers, and vendors
  • Participate in the on-call rotation for priority escalations
  • Align client environments with the company's best practices and technical standards

Requirements:

  • Expert-level customer support for Managed IT Services
  • Extensive knowledge of hardware, software, cloud technology, server infrastructure, and network systems
  • Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience)
  • 7 years of experience in Tier II or Tier III IT support
  • Strong customer service skills and experience working in a physical office environment
  • Willingness to travel to client sites as needed


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