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Service Delivery Manager

3 weeks ago

Pretoria, Gauteng, South Africa Findojobs South Africa Full time
About the Role

We are seeking an experienced Service Operations Manager to join our team at Findojobs South Africa. In this role, you will be responsible for providing operational support to our clients, identifying areas for improvement, and developing strategies to enhance our service delivery.

Key Responsibilities
  • Deliver operational support to all clients, including incident management and fault resolution.
  • Manage projects from initiation to closure, ensuring timely completion and alignment with business objectives.
  • Develop and maintain comprehensive lists of client requirements, scope of deliverables, and KPIs.
  • Plan and implement training initiatives for reporting teams, promoting knowledge sharing and skill development.
  • Foster strong relationships with stakeholders, communicating effectively to ensure seamless collaboration and issue resolution.
Requirements
  1. Strong analytical and problem-solving skills.
  2. Proven ability to work well in a pressurized environment.
  3. Capacity to adapt to changing circumstances and prioritize tasks accordingly.