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Client Resolution Expert

3 weeks ago

Sandton, South Africa Catch Recruit Full time
Job Requirements

We are looking for a highly skilled and motivated individual to join our team as a Customer Support Specialist Sandton. The ideal candidate will have a solid understanding of labor relations, payroll, employment matters, HR support, and overall problem-solving.

Main Responsibilities
  1. Client Support: Deliver exceptional service and resolve client queries efficiently.
  2. Issue Resolution: Take ownership of client and employee issues, striving to exceed expectations in resolving them promptly and effectively.
  3. Internal Collaboration: Engage with internal stakeholders to ensure seamless issue resolution and contribute to the growth of our customer base.
Key Qualifications
  • Bachelor's degree in a relevant field (e.g., Law, Accounting, Finance, Economics, Engineering).
  • Excellent high school and university results.
  • Prior experience in customer support or a related field is advantageous.
  • Strong analytical, problem-solving, and communication skills.