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Customer Service Supervisor

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Umhlanga, KwaZulu-Natal, South Africa The Capital Hotels, Apartments & Resorts Full time
Company Overview

The Capital Hotels, Apartments & Resorts is a leading hospitality company that strives to provide exceptional guest service while maintaining the dignity and integrity of our staff.

Job Description

The Guest Relations Officer is responsible for supervising all guest services and administration of guest-related tasks. This includes maximising production and utilisation in terms of accommodation revenues, conference revenues, and Food and Beverage revenue to achieve forecasts.

This position forms part of the Rooms Division Department, with general Front Office duties also being a key aspect of the job.