AWS Cloud Solutions Expert

2 weeks ago


Pretoria, Gauteng, South Africa Amazon Full time
Job Overview:

As a Cloud Support Engineer at Amazon Web Services (AWS), you will play a crucial role in helping our customers succeed in the cloud. Your responsibility will include applying advanced troubleshooting techniques to provide unique solutions to customer issues, interacting with leading engineers worldwide, and leveraging your extensive customer support experience to improve AWS services. You will also be responsible for driving projects that enhance support-related processes and customer technical support experience.

Why Work at AWS?
  1. This is a customer-centric role where you will be responsible for solving customer cases through various contact channels.
  2. You will have the opportunity to work on critical, highly complex customer problems that may span multiple AWS services.
  3. Apart from resolving technical issues, an AWS Support Engineer may also coach new hires, develop training materials, partner with development teams on complex issues, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
  4. Career development opportunities are available to help you meet your career goals.
  5. We have training programs to help you develop the skills required to be successful in your role.


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