Overlanding Team Lead

4 days ago


Randburg, Gauteng, South Africa Sunway Safaris Full time
Job Description

As a Tour Manager at Sunway Safaris, you will play a critical role in leading our guided tours team. You will be responsible for managing tour planning, guide support, and operations management, ensuring that all aspects of the business are running smoothly.

Key Responsibilities:
  • Tour Planning and Scheduling: Coordinate tour schedules, taking into account client preferences, operational requirements, and seasonal fluctuations.
  • Guide Support and Development: Foster a culture of excellence within the guided tours team, providing ongoing support and training to guides to enhance their skills and knowledge.
  • Tour Reporting and Analysis: Review tour reports and client feedback forms to identify areas for improvement and make recommendations to management.
  • Operations Management: Oversee the day-to-day operations of the guided tours team, including the management of tour cash and cards, guide salaries, and work permits.
Requirements:
  • Experience: Proven experience in overlanding and tour guiding, with a strong understanding of the tourism industry.
  • Skills and Qualifications: Excellent communication and organizational skills, with the ability to manage a diverse team and work under pressure.
  • Education and Certifications: Relevant qualifications and certifications in tourism, hospitality, or a related field.


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