Leadership Role in Customer Success

2 weeks ago


Johannesburg, Gauteng, South Africa Microsoft Corporation Full time

Job Summary

We're seeking an experienced CSAM Manager to join our Customer Experience & Success (CE&S) organization at Microsoft Corporation. As a CSAM Manager, you will lead a high-performing team of Customer Success Account Managers in driving business growth, customer satisfaction, and team development.

Your Key Responsibilities:

  • Lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
  • Drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • Develop a team culture identifying and sharing customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
  • Prioritize engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

Requirements

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  • 5+ years relevant work experience within customer industry.
  • 5+ years people management experience.
  • 5+ years experience managing a consumption portfolio Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification.


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