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Retail Store Director
2 months ago
**Job Summary**
Profile Personnel is seeking a highly skilled and experienced Retail Store Manager to lead our retail store in Zwelitsha, Eastern Cape. As a key member of our team, you will be responsible for overseeing the daily operations of the store, leading and motivating the sales team, and ensuring excellent customer service.
**Key Responsibilities:**
- **Oversee Daily Operations**: Ensure the smooth day-to-day functioning of the retail store, including managing inventory, maintaining store appearance, and ensuring compliance with company policies.
- **Lead and Motivate Sales Team**: Lead and motivate the sales team to meet sales targets, provide coaching and feedback, and develop strategies to improve sales performance.
- **Customer Service**: Ensure excellent customer service by responding to customer complaints, resolving issues, and providing a positive shopping experience.
- **Expense Management**: Monitor expenses and maintain budget controls to ensure the store operates within budget.
- **Staff Development**: Train and develop staff to enhance their skills and performance, and provide opportunities for growth and advancement.
- **Promotional Activities**: Coordinate promotional activities and oversee merchandising displays to drive sales and increase customer engagement.
**Requirements:**
- Proven experience as a retail manager or in a similar managerial role.
- Degree in Business Administration or relevant field preferred.
- Additional certifications in retail management or leadership an advantage.
- Strong leadership and organizational abilities.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in inventory management software and point of sale (POS) systems.
