Remote Operations Specialist

4 days ago


Cape Town, Western Cape, South Africa Kontak Recruitment Full time

Job Summary

We are seeking a highly skilled and organized Service Coordinator to join our dynamic remote team. This role is ideal for individuals with experience in scheduling, problem-solving, and communication.

About the Role

As a Service Coordinator, you will be responsible for creating and managing daily and weekly schedules for our team of skilled technicians. You will also ensure that work orders are updated and organized accurately, maintaining excellent relationships between plumbers, customers, and suppliers.

Key Responsibilities

  • Create and manage daily and weekly schedules for our team of skilled technicians
  • Keep work orders updated and organized, maintaining accuracy in all job-related details
  • Act as the bridge between plumbers, customers, and suppliers to coordinate schedules, share job updates, and maintain excellent relationships
  • Solve on-the-spot challenges with confidence and creativity to keep everything running smoothly
  • Handle multiple tasks and changing priorities with a cool head and laser focus

Requirements

  • Experience in a similar role, preferably in the plumbing, electrical, HVAC, or home services industries
  • Strong communication skills, with the ability to keep everyone on the same page
  • Problem-solving ability, with the capacity to tackle challenges independently
  • Tech-savviness, with familiarity with tools like Aroflo, Dialpad, Google Maps, and email platforms
  • Organized under pressure, with the ability to remain calm and collected in high-pressure environments

What We Offer

Competitive salary: R20 000 - R30 000 per month



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