Strategic Operational Manager

3 days ago


Durban, KwaZulu-Natal, South Africa Kontak Recruitment Full time

Kontak Recruitment is seeking an experienced Strategic Operational Manager to oversee the daily operations of our artisan training center. As a key member of our team, you will be responsible for managing the branch's performance, sales, and marketing efforts.

The ideal candidate is a qualified artisan with strong technical expertise, managerial experience, and a passion for sales and business development. This role combines operational management, client engagement, and facilitation to ensure the branch meets its objectives.

Key Responsibilities:

  • Manage daily branch operations, ensuring efficiency and compliance.
  • Oversee resource optimization, health and safety protocols, and accreditation requirements.
  • Align branch activities with organizational goals through regular communication with senior management.

Sales and Business Development:

  • Develop strategies to increase sales and expand the client base.
  • Convert leads into sales and drive profitable operations.
  • Build and maintain strong relationships with clients, industry stakeholders, and training hosts.

Requirements:

  • Red Seal Trade Certificate in Mechanical Fitting, Millwright, or Electrical.
  • Additional qualifications in management, sales, or marketing are advantageous.
  • At least 3 years' experience as a facilitator or lecturer in a technical trade.
  • Proven experience in branch operations and sales management.
  • Familiarity with SETA, NAMB, and QCTO requirements.
  • Strong technical knowledge in the relevant trade.
  • Sales-driven mindset with a track record of meeting and exceeding targets.
  • Proficiency in managing resources, health and safety, and accreditation requirements.
  • Excellent interpersonal and networking skills.
  • Valid driver's license and willingness to travel locally.
  • Flexibility to work outside standard office hours when required.


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