IT Solutions Engineer

7 days ago


Port Elizabeth, Eastern Cape, South Africa NTT DATA, Inc. Full time
About the Role

We are seeking a highly skilled IT Solutions Engineer to join our team. As a key member of our managed services group, you will be responsible for ensuring the smooth operation of our clients' IT infrastructure.

As a Collaboration Managed Services Engineer, you will proactively monitor and manage client requests, escalating complex issues to senior engineers as needed. Your excellent technical skills and ability to communicate effectively with clients will be essential in delivering exceptional service.

You will work independently, applying your knowledge of change management processes to plan, execute, and monitor changes to ensure minimal disruption to clients. Your experience with Linux operating systems and command-line tools will also be valuable assets in this role.

  • Key Responsibilities:
  • Monitor and manage client requests, escalating complex issues to senior engineers as needed.
  • Apply knowledge of change management processes to plan, execute, and monitor changes.
  • Maintain strong relationships with clients through effective communication and issue resolution.


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