Cloud Operations Specialist
3 days ago
About the Role
We are seeking a highly skilled Cloud Operations Specialist to join our team at Rectron South Africa. In this role, you will be responsible for providing seamless operations for the MS Cloud & Software team.
Key Responsibilities
- Process orders on time to meet customer expectations
- Assist resellers with pre and post-sales assistance to drive business growth
- Work with the business admin team to ensure that onboarding processes are up-to-date and complete
- Engage with the finance team to identify financial risks among the partner base
- Define operational processes to drive faster turnaround times and promote ease of doing business with Rectron
- Be a knowledgeable person at Rectron regarding Rectron BSS and the RCT Cloud Portal
- Maintain the RCT Cloud Portal up-to-date with products and product listings
- Assist the product management teams to onboard solutions to the portal as needed or to improve customer experience
Requirements
- 5+ years in an operations and/or support environment
- 2+ years in managing an operations environment
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