Operational Efficiency Specialist

1 week ago


Centurion, Gauteng, South Africa WNS Global Services Full time
Job Summary

As a Business Process Analyst at WNS Global Services, you will be responsible for mapping and documenting business processes to drive operational efficiency and excellence.

  • Develops and maintains accurate process documentation, including process maps and procedures, to facilitate informed decision-making.
  • Analyzes data to understand process inefficiencies and develops recommendations to mitigate these issues, resulting in improved performance.
  • Collaborates with cross-functional teams to design and implement process improvements, streamlining operations and reducing costs.
Responsibilities

This position requires a high degree of technical proficiency, combined with exceptional interpersonal and communication skills, to ensure seamless collaboration with stakeholders at all levels.

  • Serves as a subject matter expert and point of contact for stakeholders, ensuring effective communication and collaboration.
  • Develops and delivers presentations and training sessions to educate stakeholders on new processes and procedures.
  • Conducts and supports staff through change management initiatives, aligning with relevant frameworks and project management methodologies.


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