24 Hour Flexi Sales Associate

About This Role

The ideal candidate for this position will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration, meeting sales targets, and facilitating order captures, documentation gathering, and administration. You will need to ascertain our customers' immediate needs and have clear direction on product pricing and offers as aligned to the catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution, as well as capture customer payments and refunds/credits.

Key Responsibilities

• Enhance the customer's interaction through a positive sales & service experience
• Manage the customer journey, account opening, and order processing
• Product knowledge and pricing management
• Provide an exceptional customer experience
• Adhere to quality standards
• General housekeeping
• WFS Feedback
• Stock management
• Administration & Reporting

Requirements

• Grade 12/Matric (Minimum Required)
• 1 year's minimum experience in retail
• Must be available to work shifts, weekends, and public holidays
• Working in the homewares retail industry would be advantageous

What We're Looking For

• Energetic with a positive attitude
• Persuasive skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Good analytical ability and attention to detail
• Resilient and change-oriented