La Mer Expert

We are seeking a highly skilled and experienced La Mer Expert to join our team at Edgars Canal Walk, Western Cape. As a La Mer Expert, you will be responsible for providing exceptional customer service and sales, while maintaining a high level of product knowledge and store environment.

• Create opportunities to ensure sales targets are met
• Recruit new customers by collaborating with high-end Brands
• Drive new product Launches and promotional offers to ensure a 100% sell-through
• Plan and execute on counter events to achieve sales targets
• Provide welcoming, personal, professional service to all customers at all times
• Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
• Suggest groups of appropriate products to meet and exceed customer's needs
• Assist customers with product and services selection and information
• Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
• Obtain customer data for CRM system or other client list as required
• Continue to build Customer relationship by booking follow-up appointments
• Invite customers to on counter events to strengthen Brand loyalty
• Give great internal customer service and develop good working relationships with colleagues
• Attend work as per counter plan
• Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
• Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
• Ensure personal hygiene levels are at high standard
• To familiarise yourself with company information, code of conduct and store information and rules
• Adhere to proper security procedures regarding handling of cash and assets
• Submit HR documentation as per HR deadlines
• Record your personal sales daily and accurately
• Record daily all customer information accurately and capture correct information on CRM
• Transfer your daily sales to the counter manager's book
• Achieve the required IPT
• Conduct a minimum of 4 services per day
• Book a min of 75% of customers seen back for a follow-up appointment
• Book and recruit new customers for on and off counter Special Event
• To keep levels of product knowledge high by reviewing the product portfolio regularly
• Actively participate in La Mer training sessions and partnered store mandatory training sessions
• All customer returns to be handled according to policy
• Ensure display is per merchandising guideline
• Maintain a clean and organized work area
• Maintain tester units in proper schematic order
• Ensure discontinued stock and testers are removed
• Ensure all testers are clean and in good condition
• Ensure cleaning tools are stocked and in good condition
• Assist in tidiness of drawers and cupboards and all back areas
• Ensure counters, shelves and cupboards are kept clean and dust free at all time
• Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day's business
• Inform management of any store maintenance
• Immediately report Health and Safety issues which might lead to accidents
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day
• Communicate low stock and out of stocks to the Counter Manager and AE
• Assist in the proper rotation of stock
• Assist in weekly stock counts of the Top sku's and compare to in store systems (Retek or Click view)
• Ensure there is sufficient stock for all promotions and events
• Monitor and Control tools, testers and stock that are kept in stock rooms

We are looking for a highly motivated and experienced individual who is passionate about luxury skincare and customer service. If you have a strong background in retail cosmetics and a proven track record of sales and customer service, we encourage you to apply for this exciting opportunity.

As a La Mer Expert, you will have the opportunity to work with a leading luxury skincare brand and provide exceptional customer service to our valued customers. You will be responsible for creating a positive and engaging shopping experience, while maintaining a high level of product knowledge and store environment.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced individual who is passionate about luxury skincare and customer service, we encourage you to apply for this exciting opportunity.