Remote Technical Advocate

1 week ago


Pretoria, Gauteng, South Africa Supportyourapp Inc. Full time
Professional Development Opportunities

We offer a comprehensive onboarding program, regular feedback sessions, and opportunities for professional development. Our goal is to provide a supportive environment where you can grow and advance your career.

About the Job

We are seeking an experienced IT Service Delivery Specialist to join our team. As a Remote Technical Advocate, you will be responsible for providing expert-level technical support to our clients. Your primary goal will be to resolve complex technical issues and ensure customer satisfaction.

Key Responsibilities:
  • Provide expert-level technical support via multiple communication channels
  • Analyze and resolve complex technical issues in a professional manner
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Stay up-to-date with cutting-edge technology and industry trends
Requirements

To be successful in this role, you will need:

  • Native German and English B2 language proficiency
  • At least 6 months of experience in a customer support role
  • Experience providing support via chats and emails
  • Interest in crypto or stock exchange
  • Experience with Salesforce or Zendesk
  • Analytical and research skills
  • Positive and responsible attitude
Benefits
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation


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