Vehicle Repair and Maintenance Supervisor
1 week ago
GAP Consulting is seeking an experienced Vehicle Repair and Maintenance Supervisor to join our team.
About the Role:The successful candidate will be responsible for supervising the daily activities of our vehicle repair and maintenance department, ensuring optimal performance and delivering exceptional customer service.
Key Responsibilities:- Scheduling and Coordination: Scheduling and coordinating workshops, ensuring efficient use of resources and meeting productivity targets.
- Quality Control: Conducting regular quality checks to ensure all repairs and services meet manufacturer and dealership quality standards.
- Inventory Management: Overseeing parts and inventory control to prevent shortages or excess stock.
- Staff Supervision: Supervising a team of technicians, service advisors, and support staff to ensure they are working efficiently and effectively.
- Customer Relations: Building and maintaining strong relationships with customers, addressing their queries and resolving complaints.
- Reporting and Analysis: Preparing and presenting operational and financial reports, including service metrics, budgets, and forecasts.
- A Matric certificate and Red Seal Motor Technician (Trade Test Certificate) are mandatory.
- Candidates must have a clean Criminal record, be medically fit, and possess PC literacy and CMS or similar dealer management system knowledge.
- Experience: A minimum of 4 years plus of experience in workshop or service management, preferably in a dealership setting is required.
- Qualifications: Relevant technical or managerial qualifications are necessary; a Red Seal Technician Certification is an advantage.
- Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills is crucial.
- Customer Focus: Strong commitment to providing exceptional customer service is necessary.
- Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment is vital.
- Software Proficiency: Familiarity with dealership management systems and software is required.
- A valid driver's license that is not endorsed is necessary.
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