Financial Crime Investigator

4 days ago


Johannesburg, Gauteng, South Africa The Skills Mine Full time

The Skills Mine is a leading provider of career development opportunities in the field of fraud risk management. We are seeking an experienced Financial Crime Investigator to join our team.

Salary: $60,000 - $80,000 per annum

Job Description

We are looking for a skilled Fraud Risk Specialist to analyze alerts flagged on our fraud monitoring systems and confirm the validity of suspicious transactions and/or activity with customers. The ideal candidate will have excellent product knowledge of different banking products and services.

Responsibilities:

  • Carefully examine alerts and confirm the validity of suspicious transactions and/or activity with customers
  • Loading security blocks in cases where suspicious transactions or activity cannot be confirmed with customers and documenting findings on our fraud monitoring and case management systems
  • Ensure that established procedures are always followed
  • Investigate and resolve customer disputes/cases within agreed timelines
  • Escalate and report high-risk incidents to management immediately
  • Maintain accurate and up-to-date records in our Case Management System

Required Skills and Qualifications:

  • Rélevant diploma or certificate in fraud risk management
  • At least 2-3 years working experience in the fraud risk environment, especially in call center and shift environments
  • Good product knowledge of different banking products and services

Benefits:

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package


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