Senior Implementation Engineer

1 week ago

Cape Town, Western Cape, South Africa Impact tech Inc Full time

About Impact.com

At Impact.com, we're passionate about our people, technology, and customer success. Our team enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to lead the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before.

We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you're looking to join a team where your opinion is valued, your contributions are noticed, and you enjoy working with fun and talented people from all over the world, then this is the place for you.

About the Role

As a Senior Implementation Engineer, you'll be responsible for learning Impact.com's technology and assisting with proposing and implementing technical solutions for our clients on the company's SaaS platform. You'll work alongside the Onboarding, Client Success, and other internal teams, interacting with clients (business and technology), answering questions about the integration process, best practices, and Impact.com's technology to get clients live with their implementations in a timely manner.

Key Responsibilities

  • Stay up-to-date with Impact.com's technology and industry updates
  • Design solutions and drive technical implementation of new and existing Impact.com clients
  • Lead technical conversations to scope and propose best solutions based on clients' business needs
  • Develop and contribute to platform's technical integration documentation
  • Work hand-in-hand with our Onboarding team to provide customers with a best-in-class streamlined onboarding experience
  • Support Sales and Pre-Sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
  • Troubleshoot client issues as encountered during the onboarding process

Requirements

  • Self-starter with a focus on creating and/or refining operational processes
  • Voracious learner who is willing to be out of their comfort zone
  • Natural curiosity leading to a deep understanding of the client's challenges
  • Passion for solving customer issues in a fast-paced environment
  • Phenomenal problem-solving and troubleshooting skills
  • Excellent verbal and written communication in English, including the ability to communicate complex technical information to a non-technical audience
  • Expert-level knowledge and significant practical experience in utilizing web technologies, including but not limited to HTML, JavaScript, SQL, and REST APIs
  • Assist junior team members in increasingly complex integrations as well as for rescoping requests
  • Lead team enablement sessions and serve as SME on Impact.com's one or more integration methodologies
  • Significant hands-on experience in the design and implementation of medium to complex client solutions on SaaS platforms, preferably in digital marketing domain
  • Bachelor's degree in Computer Science, Engineering, Science, Maths, or related Science or Commerce discipline
  • Proven performance in an Integration Support, Sales Engineering, Software Development, or related discipline, preferably in an external customer-facing capacity
  • 4-6 years working in a tech-focused role at a digital marketing or technology-focused company. Familiarity of affiliate and/or digital marketing industry preferred

Benefits

  • Hybrid, Casual work environment
  • Responsible PTO policy
  • Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both
  • Primary caregiver leave
  • Training & Development
  • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund
  • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme for provident fund
  • Restricted Stock Units
  • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements
  • Technology stipend

Equal Opportunity Workplace

Impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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