Cloud System Support Specialist
7 days ago
We are looking for an experienced Cloud System Support Specialist to join our team at Exceed Human Resource Consultants Ltd. The successful candidate will be responsible for providing expert-level support for Microsoft 365 and related applications available in the platform.
Key Responsibilities
- Support the setup, configure, maintenance, and support of Microsoft 365 tenants on behalf of customers.
- Collaborate with vendor support contacts to resolve technical problems and progress/close incidents to satisfactory conclusions on the incident system.
- Develop and deliver training sessions for co-workers.
- Conduct technical pre-sales assistance to customers as needed.
Requirements
- A minimum of 4-5 years' experience supporting Microsoft on-premise and cloud environments.
- Strong understanding of N-Able products, including N-Central, Cove Data Protection, and Mail Assure.
- Expertise in Office 365, Exchange Hybrid Configuration, SharePoint, Teams, and other Office 365 applications.
- Knowledge of emerging Microsoft 365 core technologies and ability to maintain a thorough understanding of existing technologies.
- Proficiency in installing/uninstalling software, patches, and updates on desktops and laptops.
- Advanced understanding and troubleshooting skills for network functions, communication, and integration with end devices and systems.
- Familiarity with networking hardware, cable, Wi-Fi, fibre, switches, routers, access points, WAN technology, TCP/IP networks, and VPN troubleshooting.
- Knowledge of printers, including installation, configuration, sharing, physical setup, and troubleshooting.
- Understanding of anti-virus software and virus removal procedures.
- Ability to load and reload computers and servers, restore data, load drivers, and software.
- Extensive server knowledge, including sharing, security, Active Directory knowledge, server virtualization, and security hardening.
- Excellent customer service skills.
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