Sales and Customer Service Representative

2 months ago


Benoni, Gauteng, South Africa Fusion Personnel Full time

Fusion Personnel is seeking a highly skilled and experienced Sales Administrator to join our team. As a Sales Administrator, you will play a crucial role in ensuring the smooth operation of our sales processes.

Key Responsibilities:

  • Process Sales Orders: Accurately process sales orders, ensuring all necessary information is complete and up-to-date.
  • Data Accuracy: Verify the accuracy of sales data, including orders and invoices, to prevent errors and discrepancies.
  • Client Communication: Establish and maintain effective communication with clients to obtain missing information, answer queries, and resolve any issues.
  • Logistics Coordination: Collaborate with the Logistics department to ensure timely deliveries and efficient order fulfillment.
  • Sales Record Management: Maintain and update sales and customer records, ensuring accurate and up-to-date information.
  • Sales Reporting: Develop and provide monthly sales reports to management, highlighting key performance indicators and areas for improvement.
  • Internal Communication: Communicate important feedback from customers to internal stakeholders, ensuring that their concerns are addressed promptly.
  • Sales Performance: Monitor and report on sales performance, identifying areas for improvement and implementing strategies to meet sales targets.
  • Product Knowledge: Stay up-to-date with new products and features, ensuring that sales teams have the necessary knowledge to effectively promote and sell our products.
  • Sales Metrics: Understand and analyze sales performance metrics, using data to inform sales strategies and improve overall performance.

Requirements:

  • Matric: A high school diploma or equivalent is required.
  • Experience: A minimum of 5 years' experience in sales administration or a related field is required.
  • CRM and MS Office Suite: Proficiency in CRM software and MS Office Suite, particularly Excel, is essential.
  • Communication Skills: Excellent communication and interpersonal skills are required to effectively interact with clients and internal stakeholders.
  • Pressure Management: The ability to work under pressure and manage multiple tasks and priorities is essential.
  • Attention to Detail: Meticulous attention to detail is required to ensure accuracy and attention to detail in sales data and records.


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