Network Support Professional

2 weeks ago


Randburg, Gauteng, South Africa Netsurit Group Full time

About the Job Description

L2 - L3 Infrastructure Support Job

The Netsurit Group is seeking a highly skilled and experienced IT professional to fill the role of L2 - L3 Infrastructure Support Engineer. In this position, you will play a critical role in supporting our end users and actively participating in various projects, ensuring seamless IT operations and user satisfaction.

This is a fully remote position, requiring full availability to work in the Houston, Texas time zone. Our ideal candidate will have a strong passion for technology and a proven track record of delivering high-quality support to end users.

Key Responsibilities:
  1. Remote User Support: Provide timely and effective remote support to end users, addressing and resolving their technical issues promptly and efficiently.
  2. Project Participation: Collaborate with team members on various IT projects, utilizing your expertise to enhance our infrastructure and service delivery.
  3. Customer Service Excellence: Deliver outstanding customer service with excellent communication skills, ensuring users feel supported and valued.
  4. Microsoft Windows Expertise: Utilize your in-depth knowledge of Microsoft Windows to troubleshoot and resolve desktop issues, including connectivity problems, Office application errors, and printing issues.
  5. Office Administration: Manage Office accounts, including user setup, permissions, and troubleshooting, to ensure smooth and secure operations.
  6. Active Directory Management: Perform basic Active Directory tasks such as adding users, creating groups, and managing permissions to maintain an organized and secure network environment.
  7. Client Issue Resolution: Approach client issues with patience and understanding, providing clear and effective solutions to their problems.
  8. Continuous Learning: Demonstrate a strong willingness to learn and adapt to new technologies and processes, staying up to date with industry trends.
  9. Self-Motivation: Exhibit self-motivation and the ability to work independently, managing your time and tasks effectively.
Requirements:
  1. Experience: 2-3+ years of experience in the information technology field, with a focus on infrastructure support.
  2. Technical Proficiency: Strong technical skills in Microsoft Windows and Office administration.
  3. Troubleshooting Skills: Proven experience in troubleshooting desktop issues related to connectivity, Office applications, and printing.
  4. Active Directory Knowledge: Basic experience with Active Directory management, including user and group management.
  5. Customer Service: Exceptional customer service skills with the ability to communicate effectively and empathetically with users.
  6. Problem-Solving: Patience and understanding in resolving client issues, with a focus on delivering clear and effective solutions.
  7. Learning and Adaptability: A strong willingness to learn and adapt to new technologies and processes.
  8. Self-Motivation: Demonstrated self-motivation and the ability to work independently.
  9. Time Zone Availability: Full availability to work remotely in the Houston, Texas time zone.


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