Incident Management Specialist

5 days ago


Randburg, Gauteng, South Africa The Coca-Cola Company Full time
Job Description

We are seeking an experienced Incident Management Specialist to join our team in Africa. As a key member of the Technical Risk Management team, you will be responsible for leading scale transformation programs, change management, and risk/change management.

You will work closely with cross-functional teams to ensure effective process implementation, identify and develop system capability to avoid repeat incidents, and mitigate other industry trends.

Responsibilities include:

  • Risk/change management: understanding the impact of change and the need to be purposeful in both communication and actions
  • Experience with root cause analysis and problem-solving methodologies
  • Quality Assurance Principles: knowledge and application of quality cost analysis, inspection, corrective action planning, customer and consumer satisfaction tracking, internal monitoring


  • Randburg, Gauteng, South Africa Cisco Systems, Inc. Full time

    "This is an affirmative action role. Preference will be given to African female or African male candidates".What you will doWe make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to...


  • Randburg, Gauteng, South Africa Cisco Full time

    What you will do We make every interaction matter.We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions.You are a vital member of...


  • Randburg, Gauteng, South Africa Cisco Full time

    Job title: Major Incident Manager (Johannesburg)Job Location: Gauteng, JohannesburgDeadline: March 28, 2025What you will doWe make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Job category: Helpdesk and Technical SupportLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTracker is looking for an Incident Management Coordinator to manage and ensure that the systems major incidents are attended to timeously, always escalated and communicated accordingly and provide incidents reports and RCA...


  • Randburg, Gauteng, South Africa Cisco Systems, Inc. Full time

    Technical RequirementsCisco Systems, Inc. is seeking a skilled Major Incident Coordinator to join our team.In this role, you will be responsible for managing incidents as they occur, ensuring timely and quality resolution, and communicating effectively with stakeholders.You will work closely with cross-functional teams to coordinate incident response...


  • Randburg, Gauteng, South Africa Absa Group Limited Full time

    Job Title: Incident Response ManagerWe are seeking an experienced Incident Response Manager to join our team at Absa Group Limited. As an Incident Response Manager, you will be responsible for overseeing the operation and execution of 24 by 7 Command Centre Services.Key Responsibilities:Proactively leverage system capacity & service performance data to...


  • Randburg, Gauteng, South Africa Cisco Full time

    Key Responsibilities:As an Incident Manager within in-life support, your success in this role is highly reliant on your ability to learn and know the fundamentals of the CPaaS solutions platforms and use your expertise to coordinate resources to resolve incidents quickly while effectively communicating updates to various partners, including senior leadership...


  • Randburg, Gauteng, South Africa Amazon Full time

    Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS Incident Detection...


  • Randburg, Gauteng, South Africa Cisco Systems, Inc. Full time

    Incident Management RoleCisco Systems, Inc. is looking for an experienced Incident Manager to join our team.In this role, you will be responsible for managing major incidents, developing policies and procedures to enhance workflow efficiencies, and ensuring SLO compliance.Participate in on-call rotation for impacting incidents and critical issues where...


  • Randburg, Gauteng, South Africa Cisco Systems, Inc. Full time

    Job DescriptionCisco Systems, Inc. is seeking a skilled Technical Incident Resolution Lead to join our team.As an Incident Manager, you will be responsible for managing incidents as they occur, ensuring timely and quality resolution, and communicating effectively with stakeholders.You will work closely with cross-functional teams to coordinate incident...


  • Randburg, Gauteng, South Africa Absa Group Limited Full time

    Job title : Manager Major Incident Level 2 (Randburg)Job Location : Gauteng, RandburgDeadline : March 26, 2025Job SummaryOversee the operation and execution of 24 by 7 Command Centre Services & proactively leverage system capacity & service performance data to predict events, reduce event & failure recurrence & critical business failures. Leverage &...


  • Randburg, Gauteng, South Africa The Coca-Cola Company Full time

    Location(s): South AfricaCity/Cities: JohannesburgTravel Required: 26% - 50%Relocation Provided:Job Posting End Date: April 14, 2025Shift:Job Description Summary:About the role:IMCR (Incident Management & Crisis Resolution) and Risk management Leadership for all countries in Africa Operating UnitThe role is critical to raising the profile and visible support...


  • Randburg, Gauteng, South Africa Nedbank Full time

    About the RoleThe Risk Event Administrator is a critical position within Nedbank's risk management framework. The successful candidate will be responsible for managing risk events, collaborating with stakeholders, and driving process improvements. If you possess a passion for risk management, analytical skills, and excellent communication abilities, this...


  • Randburg, Gauteng, South Africa Cisco Systems, Inc. Full time

    Job SummaryWe are seeking a Cloud Communications Specialist to join our team at Cisco Systems, Inc.In this role, you will be responsible for driving incident management activities, working closely with NOC engineers, SRE, development teams, Client success, infrastructure, and DB teams.Manage incidents as an Incident Manager for all major incidents with...

  • SOC Operations Specialist

    34 minutes ago


    Randburg, Gauteng, South Africa HuntWave Technologies Full time

    SOC Operations SpecialistWe are seeking a highly skilled and detail-oriented SOC Operations Specialist to join our Security Operations Centre (SOC) team at HuntWave Technologies.The successful candidate will be responsible for real-time security monitoring, threat detection, incident response and cybersecurity risk management.Main...


  • Randburg, Gauteng, South Africa Salesworx Specialist Sales Recruitment Full time

    Job OverviewSalesworx Specialist Sales Recruitment is seeking a highly motivated and experienced National Key Account Manager to join our team in Johannesburg. As a National Key Account Manager, you will be responsible for managing key accounts, identifying business opportunities, and developing sales strategies to drive growth and revenue.


  • Randburg, Gauteng, South Africa On Point Management Solutions Pty Full time

    Our client is seeking a Cybersecurity Specialist who will be responsible for establishing and strengthening cybersecurity capabilities across the Africa region, ensuring alignment with company security policies, risk management strategies, and compliance standards. This role involves developing, recommending, and enforcing security controls, conducting...


  • Randburg, Gauteng, South Africa Ajtechnicaldr Full time

    We are seeking a highly skilled Compliance Risk Management Specialist to join our team at Ajtechnicaldr. As a specialist in risk management, you will play a critical role in implementing relevant components of risk management and monitoring compliance with associated regulations.Key ResponsibilitiesDevelop and implement effective risk management strategies...


  • Randburg, Gauteng, South Africa Cyberlogic Full time

    About the RoleWe are seeking a highly skilled IT Infrastructure Maintenance Specialist to join our team at Cyberlogic. As a key member of our support team, you will be responsible for providing exceptional technical support and maintenance services to our clients.Key ResponsibilitiesProviding 1st and 2nd line technical support for server, networking, and...


  • Randburg, Gauteng, South Africa KPMG-SouthAfrica Full time

    Key Responsibilities:The EUC Specialist is accountable for administering and managing the SCCM environment, including software deployment, security updates, advertisements, and collections. They will also be responsible for reporting on SCCM-related elements, such as patch compliance and remediation.This role involves creating and maintaining technical...