Compliance Framework Manager

4 days ago


Cape Town, Western Cape, South Africa Intelligent Debt Management Full time
About the Role:

The IDM Group seeks a Compliance Framework Manager to join their Risk and Compliance team. This role involves overseeing Group Compliance, Quality Assurance (QA), and Regulatory Complaints teams to ensure all operations and processes comply with internal standards, external regulations, and industry best practices.

The ideal candidate will drive continuous improvement, manage compliance risks, and resolve complaints efficiently. They will design, implement, and maintain a robust Group compliance structure and framework, providing compliance-related insights and assistance to business units and the Executive team.

Responsibilities:

  • Lead the QA team to ensure adherence to quality standards and regulatory requirements.
  • Develop, implement, and maintain quality assurance policies, procedures, and guidelines.
  • Monitor KPIs to evaluate the effectiveness of QA processes.
  • Conduct regular audits, inspections, and assessments to identify gaps and recommend corrective actions.

NCR and Complaints Management:

  • Supervise the NCR Complaints team to ensure timely investigation and resolution of all complaints.
  • Develop and maintain a robust complaint handling process to enhance customer satisfaction and operational efficiency.
  • Analyse complaint trends and provide actionable insights to stakeholders.
  • Coordinate with cross-functional teams to implement preventive measures and reduce issue recurrence.

Requirements:

  • Bachelor's degree in law, Business, or a related field.
  • Minimum 3-5 years' experience in compliance management or a related role.
  • Strong knowledge of quality assurance processes, compliance frameworks, and regulatory requirements.
  • Demonstrated ability to implement and maintain compliance structures and frameworks.
  • Exceptional leadership, communication, and interpersonal skills.

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