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System Engineer Manager

1 week ago

Randburg, Gauteng, South Africa Top Recruitment Full time

We are committed to providing high-quality products and secure solutions at Top Recruitment.

The Customer Experience Director is accountable for leading a customer-facing team that directly influences the customer experience with our company.

Responsibilities
  1. Team Leadership and Development: Establish a clear purpose aligned with the company vision, engaging in annual discussions to reinforce this alignment.
  2. High Severity Management: Ensure strict adherence to the high severity process, keeping all relevant stakeholders informed and demonstrating urgency in managing incidents.
  3. Customer Relationship Management: Cultivate and manage a professional and productive relationship between your team and customers by exemplifying effective communication and meeting practices.
Critical Behavioral Skills Required

Fundamental skills include leadership skills, risk management, attention to detail, analytical and observant abilities, reliability, trustworthiness, accountability, innovation, and inspiration.