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Logistics Operations Manager

2 weeks ago

Durban North, KwaZulu-Natal, South Africa City Logistics Full time

About the Role

The Night Shift Operations Manager at City Logistics plays a vital role in ensuring smooth logistics operations throughout the night shift. Reporting to the Branch Manager, this individual is responsible for supervising and organizing the logistics operations, guaranteeing efficient delivery of customer expectations while upholding exceptional standards of productivity, safety, and quality.

Key Responsibilities

  1. Ensure daily allocations are sent to control room to monitor vehicles on local/Outlying deliveries.
  2. Guarantee all loaded vehicles are utilized according to guidelines & dispatched on time for delivery as planned day before.
  3. Follow up on allocated linehaul arrival times and report delays to Management and linehaul control.
  4. Pull, analyze & resolve daily Floor Reports.
  5. Plan daily headcounts for Ops requirements based on volumes.
  6. Conduct regular Floor walks with Supervisors/Checkers to ensure optimum housekeeping.
  7. Communicate with Clients on delivery queries & inquiries.
  8. Monitor Booking dates of Supply Chain Clients/ Delivery Booking for Express.
  9. Complete loading plan and discuss with OPS team for execution.
  10. Ensure smooth handover process between day- & nightshift teams.
  11. Monitor delivery volumes / Collection & IBT ETA's.
  12. Communicate with Stores on delivery delays.
  13. Check Floor Reports for aging stock and ensure FIFO is applied.
  14. Report & investigate discrepancies such as shortages & damages on delivery & from linehaul vehicles.
  15. Take Staff statements of incidents.
  16. Ensure Health and Safety are maintained & applied in your area of work.
  17. Monitor compliance of supervisors to meet deadlines for deliveries/ collections.
  18. Ensure & maintain high standard of Service delivery (OTIF Report).
  19. General Management of company assets – walls & wheels.
  20. Investigate all branch claims.
  21. Ensure that discipline is always maintained.
  22. Maintain a high standard of housekeeping.
  23. Ensure daily planning of Linehauls to Branches and space allocations.
  24. Inform & update staff on new clients & requirements.
  25. Report any issues to management.
  26. Apply discipline in your division.
  27. Identify problem stores.
  28. Ensure all stock takes are communicated & dates are adhered to.
  29. Ensure all debriefing issues & pods are resolved timeously.
  30. Ensure all Targets are met.
  31. Facilitate continuous staff development & training.
  32. Ensure that Branch fleet is well maintained daily and all vehicle problems are reported immediately to Fleet Department and Branch Manager.
  33. Submit all reports on time.