Airports Operations Manager

6 days ago


Pretoria, Gauteng, South Africa Airports Company South Africa Full time

Key Performance Output

The successful candidate, reporting to the Manager Airside Operations, will be responsible for coordinating baggage operations resources, systems & processes. Conducting analysis of current and future capacity & demand and aligning resources is essential.

  1. Develop contingency plans and manage risks during planned and unplanned events.
  2. Evaluate compliance with applicable local and international legislation and regulations, policies, and procedures.
  3. Contribute to the development of a Baggage Operational plan, SOPs & performance standards to ensure effective & efficient delivery of Baggage Operations.
  4. Implement the Baggage Operational Plan and SOPs and ensure the effective execution of all planned and unplanned activities.
  5. Maintain alignment between the implementation of Baggage Operational Plans and internal and external user/stakeholder plans and requirements.
  6. Ensure that all baggage standard operating procedures are kept updated and relevant.
  7. Analyse and improve the baggage operation using benchmarking, surveys, and data.
  8. Measure and monitor baggage performance and ensure these performance targets are met through close cooperation with ramp handling companies and relevant stakeholders.
  9. Collaborate in the development of maintenance planning programmes and execution thereof.
  10. Investigate failures and root causes to determine corrective actions.
  11. Schedule outages effectively.
  12. Manage asset availability through continuous monitoring and verification.
  13. Provide support in commissioning and testing of assets.
  14. Aid in the procurement of assets and equipment to meet supply and demand targets.
  15. Ensure proactive operational planning to meet supply and demand targets.
  16. Administer Service Level Agreements.
  17. Conduct audits and quality control (activities and contractual) and implement remedial action where required.
  18. Determine evaluation criteria and participate in the evaluation and award of bids/tenders received.
  19. Prepare specifications, scope of work, and operational requirements.
  20. Compile and submit relevant baggage statistics and performance reports.
  21. Identify possible efficiency enhancements and report initiatives to ensure resource savings.


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