Business Development Operations Analyst

2 weeks ago


Durban, KwaZulu-Natal, South Africa Keller Executive Search Full time

We are seeking a highly skilled Business Development Operations Analyst to join our team at Keller Executive Search. As a key member of our operations department, you will play a crucial role in driving sales effectiveness and operational excellence.

Job Summary

The ideal candidate will have excellent analytical skills, be able to manage multiple tasks, and possess strong communication skills. You will work closely with our sales team to identify opportunities for growth and implement strategies to enhance our sales processes.

Key Responsibilities:

  • Lead Management & Communication: Handle inbound inquiries from potential clients, engage with them to understand their needs, and align them with our solutions.
  • Operational Support: Collaborate with our operations team to ensure seamless workflow and assist in process improvement initiatives to enhance efficiency.
  • Customer Success Monitoring: Track and analyze customer success metrics, assess customer satisfaction, and gather feedback to identify areas for improvement.
  • Sales Process Analysis: Review sales call recordings and videos to evaluate performance, provide constructive feedback to the sales team, and assist in training sessions to improve team effectiveness.
  • Partnership Development: Identify and establish partnerships with companies and individuals in the European market, collaborate with partners to expand our reach, and maintain ongoing relationships to ensure mutual success and growth.
  • Strategic Support: Collaborate with leadership on sales strategy development, contribute to process improvement initiatives, and support training and development programs for sales team members.

Requirements:

  • An outgoing personality with excellent relationship-building skills.
  • A quick learner with the ability to understand complex concepts.
  • Tech-savvy with proficiency in modern software tools and the ability to adapt quickly to new technologies.
  • Excellent verbal and written communication skills.
  • Proactive and solution-oriented with the ability to identify issues independently and implement effective solutions.
  • Flexible schedule with the willingness to work some evenings when necessary to engage with international partners.

Salary: R450,000 - R550,000 per annum (dependent on experience)

Benefits:

  • Medical Aid
  • All South African Public Holidays Observed
  • Paid Annual Leave
  • Paid Sick Leave
  • Significant opportunities for personal growth, skill development, and career advancement
  • A supportive, inclusive, and diverse work environment that values collaboration and innovation
  • The opportunity to make a meaningful impact by connecting top talent with life-changing opportunities

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