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Insurance Dispute Resolution Director

1 week ago

Sandton, South Africa The Recruitment Council Full time
Job Description

The Recruitment Council is looking for a highly skilled Insurance Dispute Resolution Director to lead our team in dispute resolution for the Insurance and Financial Services sectors.

Main Responsibilities:
  • Manage complaints taking all Total Customer Focus (TCF) principles and business requirements into account.
  • Demonstrate effective stakeholder engagement, maintaining and improving relationships with all stakeholders, both internally and externally.
  • Conduct effective root cause analysis to improve business processes and systems.
Qualifications:
  • Advanced Diplomas/National Degrees, Legal Degree, or Admitted Attorney qualification.
  • Relevant legislative & regulatory knowledge.
  • Governance, risk and controls expertise.