Digital Banking Specialist

20 hours ago

East London, Eastern Cape, South Africa FirstRand Bank Limited Full time
Job Summary

We are seeking a highly skilled Digital Banking Specialist to join our team. The successful candidate will have a strong background in commercial banking and be able to provide expert advice to clients on digital banking platforms.

About the Role

The primary responsibility of this role is to manage portfolios and ensure digital profiles are up-to-date through registration, training, and onboarding of new and existing clients. You will work closely with clients to understand their needs and provide tailored solutions to meet their goals.

Key Responsibilities
  • Optimize client usage by growing the digital vertical sales index (VSI) and increasing revenue and volumes.
  • Manage portfolio of clients for the segment related to platform requirements.
  • Provide ongoing consultation with clients from a relationship management point of view (client retention).
  • Optimize the usage of products (VSI) and increase transaction volumes on all digital channels and achieve revenue targets.
  • Onboard new clients onto the platform.
  • Provide required training to new and existing clients and ensure they can utilize all functionality within online banking.
  • Execute projects and campaigns within agreed scope (e.g., sell/promote simple payments to clients).
  • Ensure correct compliance and legal documents are in place and kept on record within area of responsibility.
  • Ensure continuous update of client information on relevant systems.
  • Extract and analyze relevant reports to manage portfolio.
  • Ensure continuous improvement and enhancements to products and processes.
  • Prepare and present product presentations to clients as needed.
  • Build relationships that allow for managing expectations; sharing knowledge and diverse insights; and creating buy-in.
  • Engage in cross-functional relationships to obtain and provide work support.
  • Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or product offerings and building relationships.
Requirements

To be successful in this role, you will need:

  • 2-3 years of commercial banking experience in a similar role.
  • A finance-related qualification (NQF level 6 or higher).
  • Experience in dealing with customers.
  • Not be an unrehabilitated insolvent.
What We Offer

We offer a competitive salary of R500,000 per annum, plus benefits including:

  • Opportunities to network and collaborate.
  • A challenging working environment.
  • Opportunities to innovate.
About Us

FirstRand Bank Limited is a leading financial services group in South Africa. We are committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients.

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