Automotive Technical Consultant

6 days ago


Port Elizabeth, Eastern Cape, South Africa Profile Personnel Full time

About Us

Profile Personnel is a leading recruitment agency in the automotive industry, specializing in finding top talent for our clients.

Job Overview

We are currently seeking an experienced Automotive Technical Consultant to join our team. As a Technical Consultant, you will be responsible for providing technical support and guidance to our dealerships across South Africa.

About the Role

This is a unique opportunity to work with a well-established company in the automotive industry. You will be working closely with our dealerships to identify and resolve technical issues, ensuring that our products meet the highest standards of quality and safety.

Your Key Responsibilities

  • Provide on-site technical assessments and guidance to dealerships, including vehicle evaluations and root-cause analysis of complex problems.
  • Travel to dealerships at short notice to repair complex problems and ensure that vehicles are repaired to the correct safety and quality standards.
  • Develop and implement corrective measures to improve dealer compliance with Group Aftersales processes and standards.
  • Conduct in-depth audits of dealerships to ensure compliance with prescribed Group Aftersales processes and standards.
  • Collaborate with Dealer Management and Aftersales Field Force to identify and implement corrective actions for underperforming dealers.
  • Manage the dealer network's conformity to single incident reporting and campaign fulfilment to limit potential corporate liability risks.

Requirements

To be successful in this role, you will need:

  • A minimum of 5 years' experience in a Technical Services environment or Product Engineering/After Sales role.
  • Expert knowledge of product, Group standards, After Sales systems and support, warranty, dealer workshop processes, technical infrastructure, and consumer legal framework.
  • Proven experience in Dealer Network with specific focus on After Sales and vehicle diagnostics.
  • Expert knowledge of product defect diagnostics through Guided Fault Finding (GFF).
  • Ability to manage and formulate new dealer strategies.
  • Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
  • Customer-oriented, assertive, and persuasive skills.
  • Computer literacy (MS Office) and Group systems.

Salary Range

The estimated salary for this role is R850,000 - R1,200,000 per annum, depending on experience.



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